Frequently Asked Questions
Q. Can you ride the Llamas?
A. No, they are pack animals therefore you lead them and they carry your belongings for you.
Q. Can I just turn up to the farm?
A. No, we are not an Open Farm and operate a Pre-Booking system only for all Experiences and Treks.
Q. Do the treks run every day?
A. No, We operate 6 days a week (not on Mondays). It depends on how many bookings we receive for each day as to which treks will run. We cannot run any treks without a minimum of 2 llamas booked on and for the Half Day Trek we have to have a minimum of at least 3 llamas booked on. The Full Day Trek requires at least 6 llamas to be booked on. If you are a couple wanting to share a llama, you would have to book on to a trek where we have already got other llamas booked on. We can advise you of this when you enquire.
Q. How far in advance should I book?
A. No specific timescale. If you have a date in mind then we recommend you check availability as soon as you can. We do try to accommodate short notice bookings, even on the same day of enquiry, but it is best to book in advance if possible.
Q. I have children. Which trek/experience would be suitable?
A. For children between the ages of 7 – 10 years the Farm Experience is the only suitable option. Children between 10 – 12yrs can do the On Farm Trek. Children 12 yrs or over can do the Half Day or Full Day Treks.
Q. I have children under 7 years old, can they visit the farm?
A. We regret that no children under 7 years or babies can enter the farm. The activities are not suitable for younger children and we also have a restrict age limits for Health & Safety reasons.
Q. How/when do I pay for my booking?
A. Once you have confirmed availability, You can pay over the telephone by card or via a PayPal account – email@example.com. Once we have received a deposit payment we issue you full conformation and directions.
Q. What is the maximum number of people allowed for a Trek?
A. We don’t have a maximum number; we treat groups on an individual ‘group’ booking basis, so please enquire with us.
Q. Can I bring other people with me to take photo’s even if they don’t want to do the experience or trek?
A.No, everyone who comes with you must be booked in and have paid the relevant deposit. For the experience options, everybody is part of the experience even if they do not wish to walk a llama, just like at a theme park where everybody pays for entry, as everybody benefits and gains from the experience. With all the trek options there is an introduction to llamas and alpacas before your trek of 30mins, we do not leave straight away with the llamas. If you do have someone accompanying you for the driver on your day out, yet they do not wish to trek or perhaps are not able to trek, then they are welcome to join you for the introduction and then after your trek for refreshments, however there is a charge for this. The charge various dependant on which trek you have booked, please ask when you book and let us know if you need to book places for this. We can then ensure they are catered for accordingly. If they do not wish to join you, we ask that they either remain in your vehicle in our car park or drive in to our local area where they will be able to get refreshments etc within the town. (Please note the age limits on the options as we cannot accept children under age limits to participate and cannot allow babies to accompany you on the farm).
Q. What do I wear?
A. Outdoor clothing appropriate to the time of year is recommended. Trousers are best for trekking not shorts or skirts as your legs require protection from the environment such as bushes/ nettles etc on tracks and bridleways. Casual outdoor clothing such as walking trousers, light weight trousers etc are great, jeans are not the best if the weather turns wet. Always bring a waterproof coat just in case of wet weather. In the colder months, gloves, hats etc are a good idea and plenty of layers to keep you warm.
Q. What footwear is required?
A. Good substantial footwear is very important. Walking boots, wellingtons, strong trainers are the best. You need footwear which supports you and offers you grip, as some of the terrain on the treks is very un even and can be on occasions very wet and muddy. Fashion boots and plimsolls are not appropriate, neither are sandals or opened toes shoes.
Q. How can I access the farm via Public Transport?
A. By train to Harrogate then the NO.24 bus from Harrogate to Wilsill (Pateley Bridge). When you book it is best to let us know you will be travelling by Bus to us as we can then advise you as to where to get off the bus!
Q. I would like to organise a special occasion Trek. Would this be possible?
A. Yes! If you let us know what your occasion you wish to celebrate, birthday, anniversary, Hen Party, Stag Party or anything you wish! Just contact us and we can discuss your specific requirements.
Q. Do you do corporate bookings?
A. Yes, we can arrange a trek or experience for either team building / interaction purposes or simply as a ‘reward’ to treat your employees!
Q. Do you provide refreshments?
A. We have a local catering company who provide us with all our buffets and can even come to the site and put on a barbeque. We can cater for specific needs such as gluten free, as well. All the treks all include some form of refreshments but it is best to discuss your requirements for groups and corporate parties so we can deliver to your requirements.
Q. Do you have a café on site?
A. No, but we have a small gift shop and refreshment area, where you can purchase hot / cold drinks / cakes and chocolate.
Q. Are you open all year round?
A. We take bookings all year round apart from Christmas Day and Boxing Day. We do not operate on Mondays as this is the animals day off.
Q. What are your opening hours?
A. We don’t have official ‘Opening hours’ as we are not an Open Farm. When you book we discuss times with you and always send you confirmation of your booking slot.
Q. I want to buy a trek for a friend / family member, but I’m not sure when they can come.
A. You can purchase a Gift Voucher. These are valid for 12 months so the receiver can then decide when they would like to use the voucher and then book it themselves.
Q. Can I bring my dog?
A. We regret that dogs can not trek with the llamas. If you need to bring your dog with you, we can allow you to leave it in your car with the window ajar and you are welcome to walk it on the farm before and after your trek. (providing a poop scoop is used)!
Q. Is their wheelchair access?
A. If you require wheelchair access, please let us know when you book. We can allow a vehicle to drive closer to the llama area of the farm, but we have to supervise this access so must have prior notice.
Q. Can wheelchair users trek?
A. Please contact us to discuss this as it will depend on the person using the wheelchair and their disability. The ground is un-even on the farm and the treks go across very uneven ground so we would need to discuss suitability on an individual basis.