Terms & Conditions
Before booking a Llama Trek or Experience please read the following Terms & Conditions
It is important here at Nidderdale Llamas that your experience with us is as safe and pleasurable as we can possibly make it. Agreeing to the following terms and conditions helps us to ensure this. If you have any questions regarding anything within these terms and conditions, we would be very happy to discuss them with you prior to your booking.
You may also find our F.A.Q (link) useful to read as they offer more information on clothing and footwear etc.
- By booking a trek or experience you are agreeing to our Terms & Conditions.
- When booking on behalf of a group or for a party session, the individual making the booking and paying the deposit will have the overall responsibility for everybody within their group agreeing to these Terms & Conditions.
A 50% deposit of the total cost of your booking is required at the time of booking to secure the agreed date, time and number of places you wish to reserve. We cannot reserve dates or time slots without a deposit.
All deposits are non-refundable.
The remaining balance is payable on your arrival at the farm, before your session commences. This can be paid by card or cash, but not cheques.
All treks and experiences are considered by us to be very safe, providing you follow our advice, guidance and instruction at all times, however they are all undertaken at your own risk.
The trek options require a moderate level of physical capability for you to be able to par-ticipate fully. We must be made aware of any medical condition or physical impairment which may affect your ability to participate. This includes; visual or hearing impairments and pregnancy. If you are unsure of your ability to participate fully or unsure of which option to choose, please discuss this with us, at the time of booking.
Participants of treks and experiences must be willing to listen and take instruction prior to handling the animals and during the treks and experiences. If you are unable or unwilling to do so, you will not be covered by our insurance policy and therefore will not be allowed to handle the animals. A refund will not be available in these circumstances.
All Llama Treks and experience options are outdoor activities and involve the handling of animals. We ask that you dress appropriately, taking the weather and nature of the activity into consideration. If a participant arrives with inappropriate clothing or footwear for the activity they have booked, we reserve the right not to allow them to handle the animals or trek for reasons of safety. A refund will not be available in these circumstances.
Nidderdale Llamas reserve the right to decline a booking request, in the interest of safety or participant suitability, even if this becomes apparent immediately prior to the trek setting off. A refund will not be available in these circumstances.
We cannot take children under 16 yrs old trekking without and an accompanying, paying adult. As everybody on the trek is able to benefit from and enjoy the experience and is also able to learn about the animals, therefore either a spectator place or a place with a llama, must also be purchased.
Should you have anybody with you on the day who is not booked in on your experience or trek, such as family members accompanying your day out or chauffeurs, please note the following : For the experience options, everybody is part of the experience even if they do not wish to walk a llama, just like at a theme park where everybody pays for entry, as everybody benefits and gains from the experience, therefore everybody who enters the farm and wishes to meet the llamas must be booked in prior to your arrival. With all the trek options, there is an introduction to llamas and alpacas before your trek of approx 30mins, we do not leave straight away with the llamas. If you do have someone accompanying you, yet they do not wish to trek or perhaps are not able to trek, then they are welcome to join you for the introduction and meet the llamas plus they can re-join you after your trek for refreshments, however there is a charge for this. The charge various dependant on which trek you have booked, please ask when you book and let us know if you need to book places for this, as we can then ensure we cater accordingly. If they do not wish to join you, they must remain in the vehicle or drop you off and leave the farm, returning at the time your session is due to end. We are also a working cattle & sheep farm and cannot allow unauthorised persons to wonder around. We also secure the farm when leaving with the llamas on the treks, therefore we ask that all chauffeurs drive off the farm into the local area and return at the time the session is due to end. We can advise about facilities in the local area, so please ask when booking. (Please note the age limits on the options as we cannot accept children under age limits to participate in trek introductions and cannot allow babies to accompany you on the farm).
We ask for a 50% deposit to secure a booking. If you cancel your booking at anytime, for any reason at all, you will not receive a refund.
If you have chosen to pay for your trek or experience in full, prior to your experience date, and then cancel, you will receive 50% refund.
Should Nidderdale Llamas cancel your booking, i.e. if we deem the weather to be un-suitable or conditions too dangerous to trek, we will offer you an alternative date, you will not receive a refund.
There are no deviations to the above Terms & Condition, we try to accommodate everybody and be as flexible as possible, but please appreciate we have to set these terms to protect yourself, the animals and our business.
2. Gift & Prize Voucher Terms & Conditions
The following terms and conditions apply to all gift, token and prize vouchers.
All experiences and treks, using vouchers as payment, must still be booked in advance. The above terms & conditions still apply to everyone who books with a voucher. If you have a voucher and are unsure of your suitability to take part in the option the voucher covers, please contact us prior to booking and we can discuss this with you.
All gift vouchers and token gift vouchers are valid for 12 months, prize vouchers are valid for 6 months. Treks and experiences must be booked and completed before the expiry date. For token vouchers the trek or experience you wish to book must be booked and completed before the expiry date of the voucher.
Vouchers cannot be ‘extended’ beyond their expiry date, under any circumstances. Vouchers are allocated by a code to the purchaser and the code is requested upon on booking. Should the voucher holder not be able to redeem the voucher within the validity period they may pass the voucher to a family member or friend to book and use before the voucher expires.
All vouchers must be presented to Nidderdale Llamas on arrival on the day of the trek or experience for the holder to take part.
Vouchers cannot be exchanged for cash or credit.
Nidderdale Llamas will not be held responsible for any lost or defaced vouchers.
Vouchers can be upgraded if desired, in advance of the booking, with the additional fee paid in advance. Vouchers can also be downgraded should the holder wish to engage in an experience or trek worth less than the value, however no credit or cash refund will be given.
All Treks and Experiences are subject to an age restriction.
We cannot allow a voucher to be used by a child under the age limit for that particular trek or experience, nor allow a child to take part within a family group using a voucher, if they are under the specified age restriction. No babies or children under 7 years of age are permitted on the farm.
We cannot take children under 16 yrs old trekking without and accompanying, paying adult. As everybody on the trek is able to enjoy the experience and learn all about the animals, either a spectator place or place with a llama, must also be purchased.
In respect of the Family Farm Experience Voucher, (or any voucher where numbers of permitted participants are stated,) should less people attend the booking than stated on the voucher, no credit or refund will be given.
Once voucher paid treks or experiences have been booked, confirmation will be sent by e-mail or post to the person who made the booking. Bookings are not confirmed until you receive confirmation in writing from us. In some cases, we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the booking until you have received your full booking confirmation.Booking – All treks & experiences are subject to availability. Please book as early as possible to avoid disappointment. We suggest for peak times such as weekends or holiday periods that you book at least 2 months in advance. We recommend when booking you provide a selection of dates as some treks only run on minimum number of llamas therefore we cannot guarantee a specific date will be available for a specific trek. Obtaining a date before the expiry date is the responsibility of the voucher holder, no responsibility is held by Nidderdale Llamas if there is no availability for the particular experience or trek either on weekdays or weekends 2 months prior to the expiry date of the voucher and no refunds will be given. Once a booking is made confirmation will be sent by e-mail or post to the person who made the booking. Bookings are not confirmed until you receive confirmation in writing from us. In some cases, we may ask you to return the original voucher to us before we can confirm your booking. You should not make any arrangements in connection with the booking until you have received your full booking confirmation.
Should a booking made on a voucher need to be cancelled the following conditions apply:
Cancellations of Bookings made on Gift, Token & Prize Vouchers
Bookings cancelled within 10 days of the booked date – The vouchers will be deemed ‘spent’ and no longer valid, no alternative date will be offered and no refund given.
Bookings cancelled 11 days or more prior to the booking date – within the first 10 months of validity an alternative date can be arranged. Please note however, this can only be done once and should the second booking date be cancelled (regardless of the time period) the voucher/s will be deemed ‘spent’.
Bookings cancelled 11 days or more prior to the booking date – within the last 2 months validity of the voucher/s expiry date. Half the value of the voucher/s will be deemed ‘spent. Therefore to rearrange an alternative date prior to the expiry date 50% of the value of the voucher/s will be payable upon booking the alternative date.
We suggest that should you find yourself in a position where you have to cancel your booking and risk losing your voucher, vouchers can be transferred to friends or relatives who may take your place.
Should Nidderdale Llamas cancel a booking made using a voucher, another date will be arranged and confirmed in writing.
We want our customers to be able to take full advantage of our vouchers & their full value. However please understand that we are running a business and have to manage our bookings diary efficiently in order to maximise availability for all our customers.